Reject the Complaint壹芭外贸
壹芭外贸
Dear Sir,壹芭外贸
壹芭外贸
Thank you for your letter of 15 May referring to the consignment of cotton goods sent to you per S.S. Ocean Prince. We regret to note your complaint.壹芭外贸
壹芭外贸
We have investigated the matter thoroughly. As far as we can ascertain, the goods were in first class condition when they left here. The bill of lading is evidence for this.壹芭外贸
壹芭外贸
It is obvious that the damage you complain of must have taken place during transit. It follows, therefore, that we cannot be responsible for the damage.
We therefore advise you to make a claim on the shipping company, Price Line, who should be responsible.
We are grateful that you have brought the matter to our attention. If you wish, we would be happy to take issue with the shipping company on your behalf.
Useful Expressions
Claim for damage/money
Claim on the goods
Claim against the shipping company
Accept/entertain/reject/dismiss/withdraw a claim
We have received the goods of Order No.213, but find the following problems.
The quality is worse/the color and size are not correct/some items are not what we ordered/the cartons are broken/the quality is different from that shown on P/L.
Please advise your disposal soon.
We are sorry to hear from your letter of … complaining about the … of our shipment.
Please return … for checking the problems.
We regret that we have to complain about the way in which the consignment just received has been packed.
After checking the goods received we regret to have to tell you that case 20 contains only 100 plastic bowls instead of 120 entered on the packing list./You have short-shipped this consignment by 100kg.
We have had the case and contents examined by the insurance surveyor, but, as you will see from the enclosed copy of his report, he maintains that the damage was due to insecure packing and not to any unduly tough handling of the case.
We have again to claim for the non-delivery of the goods ordered by us for immediate delivery, which you stated were in stock.
We are sorry we can not accept your claim because it is not our fault. The damage should have happened during transit. Please ask for the compensation from the insurance company. Please claim to the insurance company.
With reference to your…, we are surprised to learn that the tea sets reached you in a damaged condition, as they were very carefully packed as usual before dispatch. We have had no previous occasion for claim that our goods have been damaged in transit.
Your will see that it is hardly fair to ask us to bear a serious loss not arising from any fault or negligence on our part. We want to help you in every way possible but we think you should bear the expenses in this case.
We regret that these faulty sets of equipments were sent to you, and have today sent a replacement of 12 sets. We hope you will be pleased with the new lot.
We deeply regret the annoyance caused by the delay in shipment of the goods and we are taking immediate action to ship them to you by the first available steamer.
Agency and Agreement
Importer Asking for Sole Agency
Dear Mr. Woo,
We have a well-developed sales organization in USA and are represented by a large staff in many areas of the country. From their reports, it seems that there is a good demand for your textiles and as we believe you are not directly represented in USA, and we writing to offer our service as your sole agent.
In view of the wide connections which we are fortunate enough to possess, we think you will agree that a 5% commission on net sales is quite reasonable. We are also prepared to guarantee payment of all accounts, for which we should require a commission of 2.5%.
You will naturally wish to have information about us. For this we refer you to the CITI Bank who is consented to answer your inquiries as to our financial standing and so on.
Declining a Request for Sole Agent
Dear Sirs,
We think you for your inquiry regarding the sole agency for the sale of our textile products in USA.
After serious consideration, we think that it would be premature to commit ourselves at this stage when the record of transactions shows only a moderate volume of business.
Please do not misinterpret the above remark, which in no way implies dissatisfaction. As a matter of fact, we are quite satisfied with the amount of business you have brought us. However we are of the opinion that a bigger turnover must be reached to justify establishing the agency.
In the view of the above, we think it advisable to postpone this matter until your future’s sales warrant such a step. We hope that you will agree with us on this point and continue to give us your cooperation.
Entrusting Customer with Sole Agent
Dear Sirs,
We have received your letter of February 17 and after careful consideration, have decided to entrust you with the sole agency for our textile products in USA.
The agency agreement has been drawn up for the duration of 1 year, automatically renewable on expiration for a similar period unless notice is given to the contrary; the terms and conditions are set forth in details.
Enclosed is a copy of the draft. Please go over the previsions and advise us whether they meet with your approval.
We shall do anything in our power to assist you in establishing a mutually beneficial trade.
Providing the Sales Agreement
Re: Your Order No.WW202 for Silk Blouse
We are pleased to confirm the above order from you and are sending you our Sales Agreement No.HK202 in duplicate, one copy of which is to be countersigned and returned for our file.
It is understood that a letter of credit in our favor covering the captioned merchandise will be established on or about the 15th of the month. The stipulations in the relative credit should strictly conform to the terms stated in our Sales Agreement in order to avoid the trouble of subsequent amendments.
We appreciate your cooperation and trust that the first partial shipment which is to be effected in early month will turn out to your complete satisfaction.
Returning a Countersignature
Dear Sirs,
Thank you for your sales agreement No.HK202 for silk blouse ordered by us.
We enclose the bottom copy with my countersignature.
The relevant L/C has been established with Citi-Bank, Fuji, in your favor. It will reach you in due course.
With regard to further quantities, we hope that you will be able to make us an offer. We are prepared to consider an order for more silk blouse. |
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