In the absence of definite instructions from our clients, we generally cover insurance against WPA and War Risk; if you desire to cover FPA, please let us know in advance.
For transactions concluded on CIF basis, we usually cover the insurance against All Risks at invoice value plus 10% with the People’s Insurance Company of China as per CIC of January 1st.
We can cover all risks as required as long as they are stipulated in the ocean Marine Cargo Clause of the Lloyd Insurance Company, London.
Please see that the above mentioned goods should be covered for 150% of invoice value against All Risks. We know that according to your usual practice, you insure the goods only for 10% above invoice value; therefore the extra premium will be for our account.
We will effect insurance against the usual risks, for the value of the goods plus freight.
We will effect insurance against all risks, charging premium and freight to the consignments.
Will you please quote us a rate of the insurance against all risks of a shipment of …from…to…by S.S. …The invoice value is …
We are making regular shipments from…to…and should be glad to hear whether you would be prepared to issue an open policy.
Owing to the fact that these bags have occasionally been dropped into the water during loading and unloading, the insurers have raised the premium to …%. We are therefore of the opinion that it would be to your advantage to have W. A. cover instead of…
Owing to the risk of war, we cannot accept the insurance at the ordinary rate. At the same time, it would be to your advantage to have particular average cover.
As you will be placing regular orders with us, we suggest that we take out an open policy for approximately $1,500,000 annually. The rate for insurance would be 46 per cent, and would cover all risks except war, warehouse to warehouse, on scheduled sailings.
Please insure us on the cargo listed on the attached sheet.
As you hold the policy, we should be grateful if you would take the matter up for us with the underwriters to ensure indemnification.
I regret to report the loss of … insured with you under the above policy.
Complaints and Settlements
Complaint on Wrong Goods
Dear Sirs,
Re: Order No.BT-6098
We are writing to complain about the shipment of our order No.BT-6098 for all-cotton, men’s golf shirts of various sizes received this morning. These were ordered on September 13 from the Winter Catalogue, page 35, and confirmed by telephone and fax on May 15, 2006. However, upon unpacking the boxes, we found that they contained 350 women’s shirts, all size extra large.
Since this shipment does not conform to our order and cannot be sold through our golf shops, we cannot accept it as delivered. We do, however, have firm orders for the men’s shirts requested. Thus, we suggest that you arrange for someone to pick up the wrongly delivered shirts, reship the correct order within the next week.
Thank you for your prompt attention to this matter.
Reply to Complaint on Wrong Goods
Dear Mr. Smith,
Thank you for your letter of May 20, 2006 informing us of the wrong shipment of your order No.6098 for golf shirts. Your Complaint was immediately sent to our Customer Relations Representative for investigation.
We have confirmed through our inventory and shipping documents that a mistake was indeed made on your September 13 order. The slip-up occurred in our new, automated inventory control system, which is causing some problems during the data entry stage. Your order number was unfortunately confused with another one (BT-6998), and the error was not caught before the shirts were sent out.
We are very sorry for this mistake and the inconvenience it has caused you and we want to do everything possible to help you satisfy your customers promptly. We offer to redeliver the correct shirts under BT-6098 by DHL Express Mail upon receiving your directions. As to the non-conforming shirts, we suggest that you send them back to us, carriage forward.
You are a valued customer and we sincerely regret this mistake. We assure you that every possible action will be taken by our management to prevent a repetition of the same in future orders.
Complaint on the Products with Poor Quality
Dear Sirs,
Please be advised that the samples you sent to us are not what we want. For your better understanding, we airmailed the relevant samples showing you the exact parts which we need for replacement.
Our clients complained a lot about the poor design and workmanship of the product. Please solve the problems mentioned and provide all parts we need before August 13, or ask someone to bring them here to make the replacement and correction right away.
Reply to the Quality Complaint
Dear Lily,
After further conversations regarding the problems you have addressed in the letter of August 5, we have decided:
1. To save time, we will airmail the parts you need tomorrow.
2. Our Representative in USA will contact you tonight to make arrangement to go to the job site and correct all problems you have addressed.
We sincerely apologize for the inconvenience we have caused and hope all problems will be solved very soon.
Complaint on the Quality of the Goods
Dear Sir,
We would refer to your consignment of cotton (Order No.120-05), which arrived this morning.
On opening the cases we found that the goods are severely damaged and much inferior in quality to your previous samples.
Please advise us when we can expect to receive our order, as some of our customers have been waiting for up to six weeks.
Please also let us know what we are to do with the cotton now in our possession.
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